Plain terms, so you always know what to expect from us — and what we ask of you.
Prices
Every clean has a flat price, agreed before we start — never an hourly clock. It depends on your home’s size and the service. Every new client starts with a deep clean. A recurring price can change if your home’s size or condition changes, and never without telling you first.
Payment
- We accept card, bank transfer, check and cash.
- Recurring clients can keep a card on file; it’s charged after each visit.
- One-time cleans are paid when the visit is done.
- Paying cash? Please have the exact amount ready, or leave it in a marked envelope. We’ll send you a receipt.
Cancelling or moving a visit
- Free with at least 48 hours’ notice — call or text us.
- With less notice, 50% of the visit is charged.
- If we can’t get in at the agreed time (no key, code or access), it counts as a late cancellation.
If something isn’t right
Tell us within 24 hours and we’ll come back to fix anything on our checklist, at no charge.
Getting in, and pets
You don’t need to be home. We’ll arrange a key, code or lockbox with you ahead of the first visit. Pets are welcome — tell us about them when you book, so we can plan around them.
Heating and air conditioning
Cleaning is physical work, so please set your heat or air conditioning to a comfortable temperature before we arrive — winter and summer alike. Our team won’t touch your thermostat or temperature controls.
Our team’s safety
Our cleaners may end a visit and leave if they feel unsafe — for example, threatening or aggressive behavior, someone under the influence, a weapon left out, an aggressive pet that isn’t secured, or a hazard such as a gas smell, mold, pests or biohazards.
- If the visit ends because of something within the client’s control, it’s charged in full.
- If it ends because of a hazard nobody knew about, there’s no charge, and we’ll reschedule once it’s safe.
Respect for our team
We have zero tolerance for sexual harassment and racism. That means any unwelcome sexual comment, advance, request or touching, exposure, or recording of our team, and any racist, discriminatory or abusive language or treatment.
If it happens, the visit ends immediately and is charged in full, our service ends, and we may report it to the police.
Using this website
Everything on this site is general information about our business and services. Prices and offers shown here are a guide; the price we confirm with you for your home is the one that applies. A request made through the site is booked only when we confirm it with you.
When you send a request or a message, you agree that we may reply by phone, text or email about it. How we handle the information you share is explained in our Privacy Policy.
The text, photos, logos and design of this site belong to us or to those who licensed them to us; please don’t copy or republish them without written permission. The site may link to other websites, such as maps, review sites or social media, which we don’t control. To the extent the law allows, we aren’t liable for any loss that comes from using this website. These terms are governed by the laws of the Commonwealth of Pennsylvania.
Questions
Call or text (717) 496-9538. These terms may be updated; the version on this page is the one that applies.
Last updated: October 24, 2026.